These terms explain the BEEKAY GLOBAL service clearly. They do not remove any consumer, privacy or other right that cannot lawfully be limited.
1. Our approach
We want the remedy to match the problem. A failed or materially misdescribed delivery should be corrected or refunded. A change-of-mind request is assessed fairly against the type of digital product, whether access has begun and any mandatory cooling-off or cancellation right.
This policy is a customer-service minimum, not a waiver of rights. Where Kenyan or another applicable law gives you a stronger or longer remedy, that law prevails.
2. Refund guide by purchase
| Purchase | Ordinary cancellation position | Always reviewable |
|---|---|---|
| eBook | Request within 7 calendar days if no download has been recorded. Once a download has been recorded, change-of-mind refunds are not normally available. | Wrong title, duplicate charge, corrupt or inaccessible file, material mismatch, or delivery failure attributable to us. |
| Self-paced course or paid lecture | Request within 10 calendar days. If enrolment has completed or a private destination has been released, any refund or fair deduction will be assessed under applicable law and the actual value supplied. | Enrolment never completed, promised access unavailable, duplicate charge, material mismatch, or unresolved technical delivery failure attributable to us. |
| Monthly card membership | Cancel future renewal at any time. A first-payment refund requested within 10 calendar days will ordinarily be approved where no BKAI question or other verifiable paid-access activity has been used. Used periods are not normally refunded pro rata. | Duplicate or unauthorised charge, payment after a properly completed cancellation, or paid access not supplied. |
| 30-day M-PESA membership | The pass does not auto-renew. Request within 10 calendar days where paid benefits have been minimally used. | Duplicate or wrong amount, or paid access not supplied. |
| BKAI question pack | Request within 7 calendar days if none of the purchased questions has been used. Used questions and expired unused credits are not normally refundable. Credits require an active membership, do not extend it and continue toward expiry if membership lapses. | Duplicate charge, credits not added after confirmed payment, or package materially different from checkout. |
3. Custom engagements
Speaking, coaching, team training, cohort commissioning and institutional advisory are governed by the accepted proposal or engagement agreement, including deposits, rescheduling, travel, participant numbers and cancellation windows. If no special clause applies, BEEKAY GLOBAL will assess documented work already performed, non-recoverable commitments and the notice given, subject to applicable law.
4. How to request a remedy
- Email support@drbeekayglobal.com from the purchasing account.
- Include the product, Paystack reference, payment date, amount, reason and whether any access was used. Never send a PIN, password or complete card number.
- For a card subscription, also use the available Manage Subscription route to stop future renewal. A refund request does not itself cancel a recurring authority unless we confirm that cancellation.
- We aim to acknowledge the request within two business days and communicate the decision or required information within five business days.
5. Approved refunds
Approved refunds are normally returned through Paystack to the original payment method. We aim to initiate them within five business days after approval. Paystack states that a processed refund may still take up to ten business days to appear, depending on the bank, card network or mobile-money provider. Foreign-exchange differences and third-party charges outside our control may not be recoverable.
A refund may be reduced only where lawful and reasonably connected to value already supplied or a non-recoverable commitment disclosed in a custom agreement. A full refund ends the licence to use the refunded product. We revoke access where technically possible. Where a downloaded file or unlisted link cannot be withdrawn, the customer must stop using it and delete retained copies.
6. Payment errors, fraud and chargebacks
Report a duplicate, unauthorised or incorrectly charged transaction promptly so it can be investigated against Paystack records. You retain the right to contact your payment provider. Please do not knowingly pursue both a completed refund and a chargeback for the same amount. Fraudulent claims may lead to account restriction and evidence being supplied to the payment provider or lawful authority.
7. Statutory cancellation rights
BEEKAY GLOBAL provides accessible checkout information and an express opportunity to accept or decline before payment. The Kenya Consumer Protection Act includes rules for internet agreements, certain services, disclosure, copies of agreements, cancellation and refunds. Nothing here restricts a right or remedy that the Act or another applicable law makes mandatory.