These terms explain the BEEKAY GLOBAL service clearly. They do not remove any consumer, privacy or other right that cannot lawfully be limited.
1. When access begins
Paid access begins only after Paystack reports a successful transaction and BEEKAY GLOBAL verifies the reference, amount, currency, payment channel, purchaser and product. A browser return page or debit alert alone is not final verification. Pending payments remain pending; mismatched or reversed payments do not unlock content.
Where the offer requires a BEEKAY GLOBAL account, the purchase is attached to the signed-in account rather than to a typed email alone. Use the same purchase email on connected learning platforms.
2. Delivery methods
- eBooks: delivered through a protected PDF or EPUB link in the purchasing account. The offer or access page states the expiry and download allowance. A supplementary Systeme.io destination may also be provided.
- Courses: automatic or guided Systeme.io enrolment after payment verification, followed by login or password-setup instructions sent to the purchase email.
- Lectures: private delivery through Systeme.io or an unlisted YouTube link, according to the offer configured before checkout. An unlisted YouTube link is not access-controlled after disclosure and can be shared by a recipient.
- Membership: full Insights archive and BKAI access during the active monthly card period or 30-day M-PESA pass.
- BKAI credits: added only after exact payment verification and available until their stated expiry.
3. Personal and protected access
Unless an institutional licence says otherwise, access is personal, non-exclusive, non-transferable and for lawful individual use. Do not share account credentials, private links, downloaded files or unlisted video destinations. Reasonable device changes are allowed, but automated downloading, credential sharing and circumvention of access limits may trigger a security review.
4. Duration and meaning of access
Access lasts for the period, cohort, download window, subscription or licence stated at purchase. Do not assume that an offer includes lifetime access unless its duration, continuity and discontinuation remedies are expressly defined before payment.
Card membership renews monthly until cancelled. M-PESA membership lasts 30 days and does not renew. BKAI top-ups remain valid for 30 days. eBook download windows and limits are shown in the account access record.
5. Devices, connectivity and accessibility
You are responsible for a compatible device, current browser, safe email access and adequate connectivity. BEEKAY GLOBAL will use reasonable efforts to provide standard formats and a practical alternative where its delivery method fails. Data charges, device costs and third-party software outside the published offer are the user’s responsibility.
Contact us before purchase if you require an accessibility accommodation that may affect the format. We will consider reasonable alternatives without promising a format that cannot lawfully or technically be supplied.
6. Interruptions and restoration
Maintenance, provider outages, security incidents or internet disruption may temporarily affect delivery. Preserve your account email and transaction reference. If a confirmed purchase does not activate, we will investigate, restore access, offer an equivalent route or apply the Refund and Cancellation Policy where delivery cannot reasonably be completed.
Never create repeated payments to solve a delayed activation. Check the account transaction record and contact support first.
7. Content updates and platform changes
We may correct errors, update learning content, replace an unsafe or obsolete file, or move delivery to a reasonably equivalent platform. We will not knowingly remove the core value of an active paid entitlement without an appropriate restoration, substitute or refund remedy.
8. Suspension and loss of access
Access may be suspended for a reversed payment, fraud, material breach, unlawful use, link sharing, security risk or provider/legal requirement. Where practicable, the account holder may ask for review. A lawful suspension for abuse does not create an automatic refund, but mandatory consumer rights remain unaffected.
9. Getting delivery help
Email support@drbeekayglobal.com from the purchasing account with the product title, Paystack reference, date, device/browser and a description of the problem. Do not send passwords, M-PESA PINs or complete card details. Screenshots should conceal sensitive information.